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Shipments and returns

Your package/parcel

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via Royal Mail 1st Class with/without tracking and drop-off with/without signature (depending on package size). If you prefer delivery with required signature, an additional cost will be applied.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We cannot be held responsible for damage in transit, it is the responsibility of the Carrier/Postal service once the goods are despatched, The Customer must inspect the Supplies as soon as is reasonably practicable after delivery. Gentek will not be liable for any non-delivery of Goods unless written notice is given within 5 days of the delivered date.

The risk of damage to the goods or loss of Goods will pass to the Customer when the Goods are unloaded from the carrier/postal service at the Customer's Address/Premises.